GUARANTEE
We offer a flexible 7 day guarantee on nail fixes that constitutes gel/polish chipping, breakage if the original set of nail enhancements done at our salon were too thin, or any issue that might be related to the application during the appointment/service. This DOES NOT cover nail fixes due to breakage from excessive force (I.E nails cracked and bleeding due to blunt force), inherent disfiguring of the nail enhancement (I.E biting, filing your own nails at home). If you cannot come in within the 7 days to get your nails fixed, please contact us as soon as you notice any issues so that we can accommodate your next visit. Any issues that are brought up past the 7 day period, will be subjected to charge.Please reach out to us for any issues with your services as we are always willing to help.
LATE POLICY
If you think you may be late for your appointment, please call us at 972-625-7979 and let us know so we could best accommodate you. If 5 mins pass your appointment time and we are not able to reach you by the phone number you provided, your appointment time will be reopened and/or give away.
If you show up late to your appointment, your service may be altered to fit the remaining time or cancelled if the remaining time is not sufficient for any services. If this happens, you will still be responsible for the full amount of the services booked, plus 20% gratuity.
